Job Title: Part Time Aftersales Coordinator (Contract)
Location: Yeovil, Somerset
Contract Details: Fixed Term Contract (9 - 12 months)
Working Pattern: Part Time, 20 hours per week (10am - 2pm or 9am - 1pm Monday to Friday)
Salary: £25,000 Pro rata
About Our Client:
Our client is a leading manufacturing organisation in Yeovil. They are dedicated to providing exceptional products and services to their customers. With a strong emphasis on customer satisfaction, our client is committed to delivering outstanding aftersales support.
Benefits & Perks:
- 25 days holiday plus bank holidays (pro rata)
- Private health scheme
- Death in service
- Pension
- Cycle to work scheme
Responsibilities:
As an Aftersales Coordinator, you will play a crucial role in delivering excellent customer service. Your main responsibilities will include:
- Promptly answering telephone calls and emails, understanding customer requirements, and resolving queries efficiently.
- Raising quotations and processing orders using the SAP system to ensure timely delivery of goods.
- Assisting customers in identifying the spare parts they need.
- Actively following up on open quotations to secure orders.
- Supporting the administration of the service department as required.
- Collaborating with the Area Sales Engineer to address any issues and ensure customer satisfaction.
- Developing strong relationships with customers to maximise sales opportunities, producing customer reports, and utilising customer systems.
- Reporting customer complaints to the Customer Services Manager and taking appropriate actions in line with company policy.
- Maintaining knowledge of company products and sales techniques to effectively carry out the role.
- Keeping computer systems up to date as necessary.
- Assisting in the warehouse when needed.
Essential Skills, Qualifications, and Experience:
- Excellent customer service skills.
- Knowledge of SAP and system processes or ability to pick up systems quickly.
- Willingness to engage in practical activities such as basic repairs and resolving site problems.
- Technical aptitude is advantageous.
Desirable Skills, Qualifications, and Experience:
- Previous experience in a similar aftersales role.
- Familiarity with manufacturing processes.
- Strong communication and interpersonal skills.
How to Apply:
If you are confident, enjoy building relationships, and are eager to provide excellent customer service, we want to hear from you. To apply for this exciting opportunity, please submit your CV to or call Debbie Searle on .
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