The role of the Purchasing & Partnerships Advisor will work within the fleet department to help order and deliver new vehicles whilst building & managing customer and supplier relationships. The role is vital in the delivery of customer excellence to the wider Volkswagen Financial Services|FLEET customer portfolio and contributing to the growth and development of the department.
Responsibilities:
- Communication with VWFS|FLEET Customers and Vehicle Suppliers to identify vehicle requirements
- Liaising with nominated dealers/obtaining quotations and issuing vehicle purchase orders via EbbonDacs
- Progressing vehicle orders weekly, keeping systems and customers updated
- Efficient handling of outbound calls, handling queries in a professional manner supporting our right first-time ethos where possible.
- Communicating with internal and external customers through various Omni-channel including email, phone or face to face to answer customer enquiries
- Ensuring business critical reports are carried out and kept up to date providing customers with updates surrounding in life order queries raised
- Awareness of automotive products provided within the UK, including an understanding of Contract Hire and Salary Sacrifice is advantageous although training will be provided
- Validating documentation - ensuring all relevant information is in place allowing the advisor to correctly place the order for the agreed and desired product for our customers
- Carrying out relevant risk checks on new dealer suppliers - supporting the senior in the set up through BPDD process with Risk Control
- Tracking and processing new orders - Raising new business enquiries and orders to our dealer network - ensuring they are placed with the correct site, whether this is customer nominated or through our PDN. Proactively speaking with dealer network to resolve pricing queries in a timely manner to avoid delay of orders being placed at factory
- Performing a variety of tasks as assigned by the Senior/Team Manager such as a variety of administrative tasks - completing through the use of Salesforce and prioritising the workload to ensure tasks are completed within the agreed SLA expectation - both personal and for the team
In addition
Part of this temporary role requires additional skillset & experience gained ideally within the UK automotive and/or fleet background, and in particular including data management responsibilities such as;
- Ability to communicate effectively via both oral & written methodology with external parties discussing customer feedback for improved service levels
- Ability to manipulate various reams of data into dashboards & consistent report packs including summary tables and charts
- Advanced excel skills required - covering functions such as vlookup, pivot tables, conditional formatting etc as well as interactive report pack creation
- Experienced in reviewing processes & reporting whilst proposing process enhancements for overall improvements and efficiencies
- Own monthly business reporting from 3rd party suppliers, manipulating and onward sharing data to improve overall customer outcomes
- Ability to learn new IT systems quickly and consistently allowing for increased output to queries
- Ability to work on projects alone or as part of a team
About You
- A good knowledge of VW Group Brand product and other manufacturers
- GCSE Maths and English at level C or above
- Ability to communicate effectively both in writing and verbally at all levels
- Advanced excel skills
- Attention to detail with a high degree of accuracy and ability to work under pressure
- Knowledge and understanding of UK Fleet leasing solutions advantageous
- A team player with the ability to work under pressure & at times alone in order to meet strict deadlines
- Confident and customer-focused in communicating both by telephone and face to face.
- High level of Customer service experience and ability to demonstrate use of initiative in order to aid departmental productivity.
Additional Skills
- Can work on own initiative as well as part of a team.
- Dynamic, inquisitive, and curious
- Analytic with an eye for detail
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).
Please note due to volume of applications you will only be contacted if we are progressing your application.