£14.53/hr
Milton Keynes, England
Temporary, Variable

Senior Purchasing Advisor

Posted by Quality Personnel Services Limited.

The role of the Purchasing & Partnerships Advisor will work within the fleet department to help order and deliver new vehicles whilst building & managing customer and supplier relationships. The role is vital in the delivery of customer excellence to the wider Volkswagen Financial Services|FLEET customer portfolio and contributing to the growth and development of the department.

Responsibilities:

  • Communication with VWFS|FLEET Customers and Vehicle Suppliers to identify vehicle requirements
  • Liaising with nominated dealers/obtaining quotations and issuing vehicle purchase orders via EbbonDacs
  • Progressing vehicle orders weekly, keeping systems and customers updated
  • Efficient handling of outbound calls, handling queries in a professional manner supporting our right first-time ethos where possible.
  • Communicating with internal and external customers through various Omni-channel including email, phone or face to face to answer customer enquiries
  • Ensuring business critical reports are carried out and kept up to date providing customers with updates surrounding in life order queries raised
  • Awareness of automotive products provided within the UK, including an understanding of Contract Hire and Salary Sacrifice is advantageous although training will be provided
  • Validating documentation - ensuring all relevant information is in place allowing the advisor to correctly place the order for the agreed and desired product for our customers
  • Carrying out relevant risk checks on new dealer suppliers - supporting the senior in the set up through BPDD process with Risk Control
  • Tracking and processing new orders - Raising new business enquiries and orders to our dealer network - ensuring they are placed with the correct site, whether this is customer nominated or through our PDN. Proactively speaking with dealer network to resolve pricing queries in a timely manner to avoid delay of orders being placed at factory
  • Performing a variety of tasks as assigned by the Senior/Team Manager such as a variety of administrative tasks - completing through the use of Salesforce and prioritising the workload to ensure tasks are completed within the agreed SLA expectation - both personal and for the team

In addition

Part of this temporary role requires additional skillset & experience gained ideally within the UK automotive and/or fleet background, and in particular including data management responsibilities such as;

  • Ability to communicate effectively via both oral & written methodology with external parties discussing customer feedback for improved service levels
  • Ability to manipulate various reams of data into dashboards & consistent report packs including summary tables and charts
  • Advanced excel skills required - covering functions such as vlookup, pivot tables, conditional formatting etc as well as interactive report pack creation
  • Experienced in reviewing processes & reporting whilst proposing process enhancements for overall improvements and efficiencies
  • Own monthly business reporting from 3rd party suppliers, manipulating and onward sharing data to improve overall customer outcomes
  • Ability to learn new IT systems quickly and consistently allowing for increased output to queries
  • Ability to work on projects alone or as part of a team

About You

  • A good knowledge of VW Group Brand product and other manufacturers
  • GCSE Maths and English at level C or above
  • Ability to communicate effectively both in writing and verbally at all levels
  • Advanced excel skills
  • Attention to detail with a high degree of accuracy and ability to work under pressure
  • Knowledge and understanding of UK Fleet leasing solutions advantageous
  • A team player with the ability to work under pressure & at times alone in order to meet strict deadlines
  • Confident and customer-focused in communicating both by telephone and face to face.
  • High level of Customer service experience and ability to demonstrate use of initiative in order to aid departmental productivity.

Additional Skills

  • Can work on own initiative as well as part of a team.
  • Dynamic, inquisitive, and curious
  • Analytic with an eye for detail

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).

Please note due to volume of applications you will only be contacted if we are progressing your application.

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