**Customer Service Administrator
- Job Type: Temporary for 3 months to Permanent.
- Working hours: 37.5 hours per week, 8:30-16:30
- Location: Royston
- Salary: £11.44 per hour
Reed Business Support in Cambridge is partnering with a well-known health company. They are looking for a Client Service Administrator, where you will be the frontline of customer interaction, ensuring satisfaction and providing comprehensive product and service information.
Day to Day of the role:
- Handle inbound and outbound calls with a focus on resolving customer queries and providing detailed product/service information.
- Coordinate clinical appointments to meet service level agreements and support clinical service delivery.
- Maintain and update sensitive personal information in compliance with GDPR.
- Undertake all administrative processes with professionalism, providing timely and accurate responses to enquiries.
- Dispatch health reports following established procedures.
- Work within the company's training and process guidelines, adhering to agreed timelines.
Required Skills & Qualifications:
- Previous customer service experience.
- Proficiency in Microsoft Office and IT solutions.
- Ability to manage competing priorities and maintain quality assurance targets.
- Excellent communication skills and the ability to work both independently and as part of a team.
- Attention to detail and the ability to adapt to and embrace change.
To apply for the Client Service Administrator position, please submit your CV detailing your relevant experience.