We are currently working with an established and growing company based in Northampton who are looking for a bright and team focused Customer Service Administrator to join their team! This is a permanent office-based role, working 8.30am-5.30pm Monday - Friday.
If you are looking to join a small but busy team, have a passion for providing excellent customer service and are detail focussed, then this might be the role for you!
The role:
- Assist with answering incoming calls and emails
- Assist with customer enquiries
- Accurately manage orders and the returns process
- Investigate delivery issues
- Maintain company databases
- Taking payments
- Process and chase purchase orders
- Support with assisting visitors at the front door and warehouse door
- Filing, incoming and outgoing post and archiving of paperwork
- Accounts administration
- Handling of invoices and credits
- Support in the warehouse when required
- General ad hoc administrative tasks
The person:
- Ideally a minimum of 1 year's administration experience
- A self-starter who has good problem-solving skills
- Able to process data quickly and accurately
- Excellent telephone manner
- Highly organised
- Experience with Word and Excel
- Good written and verbal communications skills
- Self-motivated and able to work under pressure
- A team played who's versatile and happy provide support where required
The package:
- Up to £23,800 salary
- 23 days holiday plus bank holidays
- Onsite parking
If you are looking for a new role where you will be working in a varied and challenging team, then this role could be for you so apply today!
Please note, due to the volume of applications we receive, we are unable to acknowledge every application. Therefore, if you have not heard from us within seven days of your application, please assume your application has been unsuccessful. However, if we think that your skills and qualifications may be suitable for other similar positions we may hold your details on file and contact you in the future.