Aftersales Coordinator / Eye, Suffolk / £29,000 - £32,000 per annum / Full time / Permanent
Are you an organised and detail-oriented individual with a passion for delivering excellent customer service? We are seeking a Aftersales Coordinator to join our clients dynamic after-sales team based in Eye, Suffolk.
Monday to Friday, 8:30am to 5:00 pm.
As an Aftersales Coordinator you will be an essential component of the after sales team, your primary responsibilities will include:
- Maintaining relationships with existing customers and ensure their needs are met
- Processing customer enquiries via phone or email for spares
- Owning end-to-end sales process for spares, including liaising with customers and suppliers
- Requesting quotes from suppliers and processing purchase to the best price and quality
- Producing quotations and following them up
- Converting Enquiries to sales orders
- Communicate with operations in all departments
- Actively promote spares sales for all contracts
- Issuing priced recommended critical spares list for all new and recent contracts
- Data entry on the MRP system
- Proactively source new business
The ideal candidate will have:
- Experience in a similar role with manufacturing/engineering knowledge
- Excellent verbal and written communications skills
- Interpersonal and customer service skills
- Excellent organisational skills and attention to detail
- IT Skills – must include word, excel, email and be familiar with MRP systems
- Exceptional time management with the ability to meet critical deadlines
Benefits:
- Free onsite parking
- Workplace Pension Scheme
- Death in service cover
- 25 days holiday plus bank holidays
For more information on this vacancy, please contact Megan at the Diss office or apply below.