About The Role
Essential duties and responsibilities
- Develop and maintain a robust profit assurance framework including policies and procedures and educate employees across the organisation on relevant aspects of profit assurance
- Identify process issues preventing revenue maximisation or cost minimisation and work with virtual teams to improve these processes
- Ensure there are robust reconciliation processes for all complex supplier bills and these are consistently carried out with issues investigated and resolved
- Collaborate with other internal stakeholders to ensure robust decommissioning and cancellation processes are put in place for all products and services
- Ensure items awaiting decommissioning or cancellation are clearly and accurately reported with issues identified, investigated and resolved
- Co-ordinate and lead a virtual team to implement annual price increases and other necessary price increases. Ensure this is communicated both internally and externally and that customer facing roles are aware of the price rises and can answer customer queries
- Provide insight to relevant senior stakeholders and governance forums on profit assurance performance to aid strategic decision-making
- Support the Procurement Team in relation to new and existing third-party supplier contract spend
- Ensure reconciliation and control processes are implemented and reviewed to minimise revenue leak age across the portfolio. This includes but is not limited to ensuring:
o All live products /services are billed to the customer (revenue reconciliation);
o All customers are paying for what they are consuming including the onward billing of any over-usage charges (usage reconciliation);
o All products / services no longer required by the customer have been decommissioned in the technical databases (internal decommissioning); and
o All products / services no longer required by the customer have been cancelled with the third-party supplier(s) (external decommissioning)
- Financial support for key systems transformation projects with particular focus on automation and revenue and cost assurance governance of the quote to cash journey.
- Providing financial support as required on key projects identified by the business.
Leadership and Management
- Lead a high-performance team
- Provide guidance and mentorship to direct reports to ensure their continued growth and development
- Responsible for career development and performance of direct reports to ensure the team's capabilities are in line with Claranet's strategic ambition
- As required, oversee the planning and recruitment of new employees and teams to support the achievement of business goals
- Collaborate with the HR and People team to attract, develop and retain great talent.
- With a range of financial projects it is expected that this role will provide leadership and management of virtual teams as required.
Teams to collaborate with
This role is expected to collaborate with teams across the organisation as required by the project and priorities set. Some examples are shown below but this is not an exhaustive list:
- Finance - to collaborate on financial projects and ensure accurate tracking of initiatives in actuals,forecast and budgets.
- Legal, Compliance &Procurement - to collaborate of key projects, especially interms of revenue and cost assurance activities.
- Credit Control - to ensure billing as a result of revenue and cost assurance activities is correct and accurate.
- Order Processing - to ensure external decommissioning takes place on a timely basis.
- Customer Experience &Managed Service - to ensure robust decommissioning processes are put in place
- Technology Practices - to ensure robust decommissioning processes are put in place
- Customer Success & Growth - to align on any customer communication for revenue and cost assurance activities and to work on any key projects.
- SLT - to share progress and outcome of key financial projects, including areas such as revenue and cost assurance activities.
About You
Behavioural competencies - organisational and behavioural fit.
- Flexible and creative to take considered risks
- Ability to manage and influence diverse virtual teams
- Learn and adapt quickly to changing situations
- Self-motivated and able to work under pressure
- Ability to travel to different sites and locations on a weekly basis
- Manages conflict and challenges in an open and constructive manner.
Critical competencies - technical fit
- You will have the organisational skills and experience to carry out multiple complex tasks simultaneously with competence, confidence and with limited supervision
- You will have strong analytical and problem-solving skills with the ability to interpret complex financial data
- You will have either CIMA or ACA qualified with excellent track record and at least 3+ years' post qualification experience
- You will have excellent communication and interpersonal skills with the ability to influence and build credibility with stakeholders at all levels
- You will be highly driven and energetic with gravitas, eager to make a fundamental impact and develop with the business