Permanent - Full Time:
We are looking to recruit a Contracts Manager/Operations Manager, to join a property service company on the total asset management contract. Based out of the Essex-based office, the role will involve managing the operational delivery and commercial success of multiple workstreams. Works include Reactive Repairs, Voids and various planned works such as roofing replacements, adhoc refurbishment projects to stock owned or maintained, with a budget of more than £30m per annum.About the Role
As the Contracts Manager/Operations Manager, you will lead the day-to-day activity of the project in accordance with the Contractors' best practice and governance standards, ensuring that all business objectives are met within overall time, cost and budget constraints. You will support the Regional Director in the achievement and delivery of the annual and 5-year plans and support the bid and business development processes, through liaison with the relevant teams and personnel.
Details of the role:
- Branch responsibility of reactive maintenance with leading social housing providers.
- Operational responsibility for delivery of multiple work elements, ensuring business and client objectives are met.
- Circa £30m budget with opportunity and requirement to help this grow further by unlocking opportunities.
- Financial budget responsibility reporting to the Regional Partnership Director.
- Overall management responsibility of a team of approx. 150 field operatives, back office, and site management employees.
- Monthly internal reporting responsibility to regional Directors.
- Driving KPI performance, to exceed target where possible.
- Passionate about service delivery and customer satisfaction.
- Organised, with good health, safety and environmental knowledge.
- Good interpersonal skills, e.g. ability to communicate with different stakeholders at different levels.
- Good computer skills - IT literate.
About You:
The desirable person would be able to demonstrate the ability and experience including:
- Exceptional leadership skills to lead and motivate a range of teams to deliver excellent customer service. Able to demonstrate managing large teams with multiple disciplines at a senior level.
- A track record of delivering projects safely and strong knowledge of health and safety legislation and working practices. Health and safety credentials, including but not limited to IOSH, SMSTS
- You will have knowledge of responsive, cyclical, voids and planned maintenance services and industry best practices.
- You will be able to manage conflicting and competing priorities effectively.
- A strong understanding of profit and loss accounting as well as budget management, through effective cost control and driving value.
Benefits:
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Private Healthcare (including 24hr GP)
- Life Assurance
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
- Eye Care Vouchers
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