Due to continued growth and the expansion of the business, my clients are recruiting a full-time or part-time Travel Consultant at their office in Norwich, Norfolk.
My clients offer a dynamic working environment that inspires not only a passion for high-quality customer service but also offers each customer a bespoke worldwide adventure.
The role demands excellent attention to detail, organisation, prioritisation, and teamwork as well as effective communication skills.
The role is not a sales role and no experience of fishing or shooting is required.
Only candidates who have two years experience in the travel industry or can demonstrate an exceptionally high level of administration talent and experience will be considered for the role.
Key responsibilities
Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
Preparing travel documentation
Completing holiday arrangements: Flight booking, transfers, hotels, activities
Dealing with queries via phone, email and social media
Capture and record required client information.
Build rapport with clients to ensure customer satisfaction and repeat business, to ensure an excellent standard of customer service
Monitoring, collecting and processing payments
To ensure the company's values are always demonstrated
To liaise with other departments on any travel queries
Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs
Communicating with and building relationships with suppliers
Skills and Experience
Experience of working within the travel industry
Excellent customer service and communication skills
Strong proven admin experience
Strong numeracy skills
An organised & disciplined attitude towards managing workload
Strong written and verbal communication skills.
Self-motivated with a can-do attitude and committed approach.
Proficient in Excel, Word, Microsoft Outlook, CRM travel systems
A keen eye for detail and ability to multi-task.
Highly organised.
Resilience to deal with complex queries in a fast-paced environment.
Problem-solving skills and the ability to come up with creative solutions to issues.
A passion for travel.
Confident with a positive attitude
Benefits
For the successful applicant, there is a highly attractive package available which will include an attractive basic salary (depending on experience) as well as company bonus scheme, and annual profit-sharing scheme.
Being part of a friendly & passionate team
Company pension scheme.
Free on-site parking.
Paycare health benefits scheme
Essentials
Only candidates who have two years experience in the travel industry or can demonstrate an exceptionally high level of administration talent and experience will be considered for the role.
In-person office-based role.
Job Types: Full-time, Part-time, Permanent
Pay: From £24,000.00 per year
Expected hours: 24 – 40 per week
Benefits:
Additional leave
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Schedule:
Monday to Friday
No weekends
Supplemental pay types:
Bonus scheme
Yearly bonus
Work Location: In person