Group Reservations Supervisor
Holiday Inn Bloomsbury Hotel
40 hours a week (5 Days out of 7 Days)
£28,780 + Benefits
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.
We are currently recruiting for Group Reservations Supervisors based at Holiday Inn Hotel.
As Groups Reservations Supervisor you will be responsible for all aspects of the administration of group reservations, including entry of all confirmed group booking in Opera. Prepare proforma invoices for advance Group bookings and ensure that deposits/prepayment deadlines are adhered to and dealt with efficiently and on time.
This role will support the Reservations Manager with the day-to-day operations of reservations and deliver a high level of customer service that meets the brand standard for all reservations, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotels sales.
Your key duties will be as follows:
- Keeping up to date and providing information about any new and current offers, packages, rates and information about the hotels within the hotel group.
- Ensure that rooming lists are received on time and entered accurately in Opera.
- Ensure that all calls/emails are dealt with promptly and in a professional manner, making sure that all administration for group booking is kept up to date.
- Support team members with daily challenges/queries ensuring that these are dealt with in an efficient and courteous manner.
What we'd like from you
- Ideally you will have previous experience in Hotels Reservations management.
- A good level of spoken and written English
- You will have a positive can-do attitude, with the ability to work both independently as a team.
- You will have a confident and engaging telephone manner
- Flexible and reliable to work allocated shifts
- Working knowledge of Opera or similar PMS
What you'll get in return
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Global discount for all IHG Properties for you and friends and family for an overnight stay starting from £25
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Early Pay - Instantly access a portion of the pay you've already earned
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action
Career & Development Benefits:
- Training and development through our Imperial London Hotels Academy
- Access to fully funded apprenticeships (subject to eligibility)
- £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
- Access to Supported Study Scheme (subject to eligibility)
- Annual Free English Course accredited by UCL Centre for Languages & International Education
- Opportunity to explore other roles within Imperial London Hotels after 1 year of service
Extended Benefits:
- Technology Scheme (subject to eligibility)
- Cycle to Work Scheme (subject to eligibility)
- Electrical Car Scheme for senior management positions only (subject to eligibility)