Housing with Care Officer
Contract type: Permanent
Hours: 24hrs
Location: Evesham
Venn Group are seeking an experienced homeless retirement living officer for an immediate start!
The successful candidate will be responsible for:
- To effectively manage referrals, offers, complete tenancy sign ups, process terminations, void checks and undertake new tenancy visits.
- Liaise with local authority housing and social services and other stakeholder statutory and voluntary organisations to ensure the timely allocation of properties.
- Carry out regular monitoring inspections at schemes including routine health and safety checks.
- To work with the Income Team to ensure that income collection is maintained in accordance with set targets.
- Identify, plan, and implement health and wellbeing plans for vulnerable customers with their agreement and initiate changes to the plan in line with changing customer needs and aspirations.
- Ensure legal obligations and all policies and procedures are implemented and complied with, including financial regulations, safeguarding, health and safety and all regulatory requirements.
- Identify and manage risk within the scope of the post and be accountable for ensuring that appropriate actions are taken to make sure that controls are in place to manage the risk.
- Hold weekly customer surgeries to deal with housing related queries.
- Monitor the quality-of-service charge funded services.
- Complete CORE monitoring data.
The successful candidate will have:
- Desired- Professional housing or related qualification Level 3 or working towards
- Knowledge of current housing legislation including welfare benefits
- Ability to work under own initiative and manage difficult situations.
- Experience providing information, advice and guidance and dealing with problems and complaints promptly and effectively
- Drives with access to own car
- Enhanced DBS
To secure an interview for this excellent opportunity contact Abbey Carver orEliza O'Reilly onor alternatively email as soon as possible
At Venn Group we try to respond to all applications personally, however, due to the volume of applications which we receive this is not always possible. If you have not heard back from us within 48 hours, please assume that your application has been unsuccessful on this occasion.