We are working with a Customer Service Centre in Salisbury who are looking for Customer Service Executives to join their team.
Salary between £23,000 - £25,000.
Conveniently located with the town centre a 10-minute walk and the train station a 5-10 minute walk.
The role will be 35 hours per week, core hours between 8.30am to 5.30pm on a rota basis, Monday to Friday, including a 1-hour lunch break. Shifts are issued a week in advance and include:
- 8.30am - 4.30pm
- 9.00am - 5.00pm
- 9.30am - 5.30pm
Benefits
Join the Customer Service team and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing:
- Competitive salary with annual reviews and annual performance-linked bonus
- 10% non-contributory employer pension
- Group income protection and life assurance
- Increased holidays with length of service, and a holiday trading scheme
- Private medical insurance
- Discounted gym memberships
- Cycle-to-work scheme
- Employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors
- Stocked pantry with free food, drinks and snacks
Job Role
This varied role will be part of a critical front-line team, responsible for handling eComms and phone calls from advisers and customers on pension products.
As part of a tight-knit department, you will be the primary point of contact for operations, showcasing a first-class service and giving customers and advisers a positive experience.
Utilising available systems and information, as well as collaborating with the operational administration and distribution teams, will be key in this role.
You will have the training and support to do your best work. This is an exciting and varied role with significant scope to deliver key value to the organisation.
About You
You'll enjoy working in a fast-paced environment that allows you to use your organisational and time management skills to multi-task within set deadlines. Be professional with a positive outlook, you'll take pride in your ability to articulate complex information in a friendly and easily understandable way, both through conversation and written communication. You will also use problem-solving skills to use your initiative and analytical skills to identify the best course of action.
You'll enjoy working as part of a diverse and supportive team, collaborating with colleagues to share ideas and knowledge and suggest process improvements.
If you're interested in this fulltime Customer Service Executive role, click 'apply now' and a member of our team will be in touch!