Elevate Projects are working in partnership with a valued client to appoint an Assessment Officer, you'll be joining a fantastic team, and great working environment where there is an expectation for all staff to follow and work to their core values.
As an Assessment Officer you will:
- Manage a caseload ensuring all cases are progressed efficiently, within agreed time scales.
- Manage complex case loads that require more in depth enquires.
- Interview and advise those who apply for assistance under homeless legislation.
- Ensure excellent customer service standards are maintained for all relevant client groups.
- Ensure all information is fully documented appropriately.
- Promote alternative housing options, preventing homelessness.
- Maintaining good knowledge of housing legislation, associated case law, council policy and procedures.
- Liaise and refer cases to other services or parts of the council and external organisations.
- Contribute to the development and delivery of the council's homelessness strategy and targets.
- Attend court as a witness on behalf of the council and provide evidenced.
- Attend meetings including specific cases conferences.
- Develop and maintain positive relationships with colleagues, stakeholders, and communities.
- Support organisational change and learning.
- Promote sustainability, including the culture of innovations and accountability.
It's essential to have:
- Knowledge of the duties owed to the homeless under part VII of the housing act 1996 and homelessness act 2022.
- Knowledge of landlord and tenant legislation, the housing act 1985 and 1988, the protection from eviction act 1977 and knowledge of family law and welfare benefits
- Knowledge of strategies for preventing homelessness and the main housing options initiatives
- Ability to deliver homelessness prevention and housing option solutions.
- Experienced of working in a busy customer-oriented environment, delivery excellent customer service
- Communicate effectively verbally and in writing.
- Excellent IT skills.
- Experienced in empathising with vulnerable people in difficult circumstances.
- Ability to work under pressure, organise own workload and deliver tasks to high standards.