Job Title: IT Infrastructure Support Engineer
Location: Redhill
Our client, an organisation in the IT industry, is currently seeking a skilled IT Infrastructure Support Engineer to join their team. As an IT Infrastructure Support Engineer, you will be responsible for providing hands-on technical support and management of the internal corporate and customer managed IT infrastructure. This includes working alongside the IT team to deliver a quality 24/7 service to both internal users and nominated customers.
Key Responsibilities:
- Build, maintain, and support the physical and virtual environment, network storage, backup, and recovery systems.
- Ensure the seamless integration and operation of the corporate IT infrastructure for the organisation's headquarters, remote offices, and customers.
- Configure all server builds and networks in compliance with IT security policies and accreditation standards.
- Maintain software compliance for server operating systems, applications, and client licences.
- Monitor usage and performance to ensure servers and services are operating correctly.
- Manage the email infrastructure, including Exchange, cloud continuity services, SPAM filtering, and mobile device management.
- Ensure compliance with the department's change control process and participate in change control board meetings.
- Work within the remit of the organisation's cyber security policies.
As part of the IT Infrastructure support team, your support responsibilities will include:
- Building and maintaining the IT hosting and security infrastructure.
- Installing telephones and providing support to users and customers.
- Being part of the on-call IT rota to respond to emergencies and perform remote access or site visits as needed.
- Assisting in the management and implementation of the disaster recovery policy.
- Conducting research on products, services, protocols, and standards to support desktop procurement and development efforts.
- Reporting on any issues that could impact the business or network security.
- Contributing to continuous improvement, IT service stability, and strategy.
- Regularly auditing the network and systems to ensure compliance with IT policies and to identify areas for upgrades or improvements.
Qualifications and Experience:
- HND/Degree or equivalent in Computer Science or related discipline, OR at least 10 years of applicable experience in a busy 100+ user network environment.
- In-depth experience with virtual environments (VMware), email services (Microsoft Exchange), and core Windows OS administration skills.
- Knowledge of server and storage hardware, IT security, high availability environments, and IP network fundamentals.
- Ability to achieve Direct Vetted Status (DV).
Desirable Skills:
- Linux knowledge
- Experience with Blackberry UEM server or Mobile Device Management (MDM)
- Knowledge of IP phone systems and SNMP monitoring tools
- Technical understanding of Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam, and Microsoft SQL Server
- Relevant Microsoft qualifications are a strong bonus
If you are a hardworking individual with excellent problem-solving skills and the ability to work independently, this is an excellent opportunity to join our client's dynamic IT team. Apply today to be considered for this position.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.