Employer Description:
Since our establishment in 1962, we've been dedicated to mental health support as a Registered Charity and Company Limited by Guarantee, proudly affiliated with Mind.
Our committed board of Trustees ensures we stay true to our mission, guiding us to fulfil our charitable aims.
Behind every service we offer is a team of passionate and well-trained professionals. We tailor our support to individual needs, believing strongly in empowering everyone to lead fulfilling lives.
Known for our top-notch support, we actively partner with local organizations to challenge mental health stigma and improve our city's mental health landscape.
Team Area Purpose:
- Birmingham Mind is looking to hire an IT Support Assistant to join the IT department in providing technical support to the organisation.
- The IT department is currently the IT Manager and an IT Support Technician. We also work with a third-party IT support company who provide third-line IT and infrastructure support.
Job Purpose:
The IT Support Assistant's role will be performed in person and via phone, email, and remote desktop.
The role will primarily be supporting the IT Support Technician with responding to IT Help Desk requests, Asset Management and IT Training to users across Birmingham Mind sites.
Key Responsibilities:
- Prioritising and responding to IT helpdesk tickets and queries.
- Supporting 1st Line response to IT issues.
- Tagging and registering assets.
- Supporting the management of assets.
- Training staff users on basic IT use and raising awareness of correct IT use.
- Communication across IT team and the organisation.
- Assisting with IT Administration
Requirements:
- Basic IT Knowledge and experience
- Microsoft Windows and Office 365 systems
- Android mobile device use
- IT Support or helpdesk
Skills & Abilities:
- Empathy with aims and values of Birmingham Mind
- Excellent Customer service skills
- Good written and verbal communication skills
- Time Management and prioritisation skills
- Eagerness to learn and ability to adapt and improve
Birmingham Mind encourages those that have lived experience of mental health difficulties to apply regardless of work experience.
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Benefits:
- Blue Light Discount Card
- Employee Assistance Programme (Mental Health)
Future Prospects:
- 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Important Information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!