37 hours per week, rota basis
We work together - We make things better - We do the right thing
Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.
We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. We strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.
The benefits
We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Flexible & hybrid working
- Holiday buying and selling scheme
- A day's paid leave for your birthday or annual celebration
- 2 days paid leave to help with a house move once you have completed your probationary period
- Life assurance
- Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline
- Company contribution to mindfulness and fitness e.g. discounted gym membership, fitness classes or mindfulness apps.
- Online discount with a number of retail shops, supermarkets, cinema, insurance, and holidays.
- Funded training and sponsored qualifications.
- 2 days paid volunteering leave per year.
About the role
As a Customer Service Administrator, you will play a vital role in managing, diagnosing and effectively processing maintenance and day-to-day repair requests from out tenants. You will deliver up to date and accurate information on our services to both tenants and colleagues. This involves investigating service requests, coordinating with tenants to schedule appointments while delivering exceptional customer service.
Our Repairs Desk operates from 8am to 4.30pm Monday to Friday on a rotational basis.
About you
Your experience in customer service is paramount, as is your skills in managing databases, compiling information and executing administrative tasks. You should have excellent communication skills, both verbal and written, with a high level of IT literacy (knowledge of databases, Microsoft Word, Excel and online communications). Precision in data recording is crucial.
While it is not a requirement, prior experience in a repairs service role will be an added advantage.
Closing date: 9am, 6th September 2024
Interview date: TBC