An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident Liason Officer or Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner.
The role includes:
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Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales
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Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially
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Deal with challenging or difficult situations effectively.
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Central point of contact and maintain good relationships with the residents and our company
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Brief tenants on Safety and security issues
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Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works.
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Ensure handover procedures
Experience required for this role:
- Previous experience of working with housing associations
- Great customer skills
- Word and excel to intermediate level
- Ideally some experience working in a RLO role or public sector customer service role
- Analytical and systematic approach, familiar with quality systems and processes
- Self-starter with keen attention to detail and well organised.
- Strong communications skills, positive can-do attitude and a team player
- A full driving license
Flexibility required as occasionally you may need to work outside of normal working hours and at weekends.
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.