An award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors and more than 600 fantastic team members. Our business has developed and gone from strength to strength in recent years.
We have multiple industry and network awards under our belt and provide exceptional customer service. What's more, we are officially a Great Place to Work™? two years on the run, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.
?? Our Values
We're looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.
Workshop Controller
?? £40,000 DOE
? 45 hours – Mon-Fri and Saturdays on rota.
?? Your Role
We are looking for an experienced and dedicated workshop controller to help lead and inspire the workshop team at our Dealership in Gloucester.
To manage the flow of work through the workshop, to ensure quality and compliance of all works carried out. A focus on maximising utilisation and ensure technicians are working efficiently, safely and to all guidelines.
To guide the workshop team to deliver exceptional customer service, whilst ensuring profitability, and that all company policies and procedures are adhered to at all times.
?? Skills & Behaviours Required for this Role:
Leadership – You bring together those around you, and inspire them to be the best they can be and achieve as a team.
Communication – This role is pivotal in linking the workshop and the front of house team, ensuring fantastic communication to deliver exceptional customer service. Working with techs, you are clear with what is require and by when, on each job in the workshop.
Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
Motivation - To ensure personal and team success, being motivated is essential and is a key part of leadership.
Job responsibilities:
- Ensure the workshop processes are followed for every job.
- Receive job cards from service reception, pre-time each job and allocate work to technicians, in order to maximise sold hours and monitor progress of job.
- Obtain authorisation for any additional work required, either through service reception or by direct contact with customer.
- Oversee MOT, to ensure quality and compliant workmanship and a first time pass rate.
- Ensure 100% sign off on completed inspections, ensuring our customer's Operator's license is safe and legal.
- Ensure that all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action.
- To supervise, develop and train the workshop team, to achieve the highest possible levels of performance and quality for all jobs.
- To ensure that job packs have been audited and are in a condition to be processed through to administration/invoicing.
- To monitor workshop loading and ensure continuity.
- Measure technician's activity and performance, to deliver a quality and compliant first time fix.
- Arrange for customer to be informed that vehicle has been completed.
- Ensure that the image and levels of customer service within the department are in line with company standards, to ensure company reputation is upheld.
- Schedule all PDIs and used vehicle preparation to ensure that sales department requirements are met.
- Ensure that all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered.
- Ensure the workshop is kept clean and tidy, at all times.
- Ensure all customer complaints are dealt with quickly and effectively, or escalated as per company complaint process if required.
- To be responsible for the supervision of junior staff, ensuring that their designated duties are performed correctly, highlighting any problems, quality issues or shortfall areas and identifying training needs.
- Ensure that all service processes (including quality checks and MOT) and company policies are adhered to.
- Manage and oversee workshop apprentices, from a training and wellbeing perspective.
- Ensure that within their area of operation, all Company and Trade Associations policies, procedures and minimum standards are met, and that all statutory requirements including trading standards, vehicle and consumer legislation, fire, health and safety etc. are adhered to.
- Scheduling and deadline management.
- Handle all internal and external customers and suppliers with courtesy and ensure the customer experience is delivered to all contacts, at all times.
This role will be perfect for you if you:
- Industry qualifications achieved to a minimum of Level 3 Vehicle Maintenance and Repair or mechanical engineering (all modules completed).
- Strong passenger car knowledge and experience.
- Process driven.
- Previous experience as a senior technician.
- Strong technical background.
- Good interpersonal, leadership and organisational skills.
- Willingness to learn and adapt.
- Self-motivated, energetic & able to motivate others
- Leadership & the ability to delegate
- Ability to work under pressure and to multi-task in a busy environment
- Ability to prioritise work
- Great communication, verbal and written and ability to inspire others.
- Supervisory experience.
Altitude-Recruitment acting as an Employment Agency and Employment Business.