1st Line Engineer experienced withinFinance Sector required in Canon Street up to £43k, office based.
Job overview Provide 2nd line internal and external support to end users and clients, with some 2nd line support with 3rd line when necessary. Assist IT support manager with IT hardware and software related projects.
Key Requirements:
Experience of working in a Service Desk environment
Experience of using a Service Desk application
Excellent communication skills
Basic understanding of a computer network
Windows 10/11 experience
MS Office 365 support and use skills
Experience in desk phone telecommunicates.
Main tasks
Business
To ensure the Firm's I.T. infrastructure functions smoothly both in London and remotely in other locations
To make recommendations for improvement where appropriate
To be the expert in own area of specialisation
Role is office based with 5 days being present in the London office.
Some shift work might be required to cover morning hours shift from 7AM
Technical
To be familiar with the operational characteristics of all the Firm's systems
To Provide 1st & 2nd (when necessary) line support logging via Bloomberg, Symphony and Zendesk.
To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T. where they might be of use to the Firm
Interaction with users and suppliers
To be positive and pro-active when dealing with queries and problems with staff
To treat all suppliers fairly and professionally
Qualifications, skills, experience and competencies needed
Preferably educated to Degree/A Level/HND/City & Guilds or equivalent
Familiar with ITIL best practices
Able to work under pressure
Analytical and numerate
Used to problem solving under pressure.
Used to working 'until the job gets done'
Well organised
Customer facing