We have an exciting opportunity for a Hire Controller to join the team of a national company that supplies plant hire equipment to the construction industry.
Details below:
Company - National Plant Hire Company
Job Title - Hire & Sales Coordinator
Location - Preston
Salary - Up to £27k / annum + bonus + excellent benefits
Our client has a great reputation in the industry and is seeking an enthusiastic, experienced, and flexible all-rounder to work in a small team on a busy hire desk within their customer's offices in the Preston area.
Hire industry experience isn't essential for this role, but you must have experience working in a fast paced, office based customer services environment.
The role reports into the Service Manager, and the main parts of the role include:
- Dealing with all telephone and email enquiries, and raising of contracts
- Maintaining spreadsheets and reports
- Obtain detailed information from the customer requesting plant, off-hiring plant or reporting breakdowns
- Source and re-hire non-company equipment ensuring both best price and quality.
- Liaise with other depots to ensure that equipment is available.
- Take opportunity to secure additional revenue through add on sales and converting off-hires into hires.
- Assisting with any problems regarding on hires, off hires and breakdowns using the escalation process where necessary.
- Collate weekly KPI information.
Requirements:
- Experience in the hire industry is preferable, but not essential
- Strong customer service and communication skills
- Strong IT skills including MS packages
- You must be reliable, enthusiastic, and well organised.
- Independent worker
- The successful candidate will need to be self-motivated and proactive