Your new company
You will be joining a well-established e-commerce company who are looking to strengthen their CRM function. This company is at the forefront of their industry, and leverages cutting-edge, data-backed tools to provide seamless and comprehensive service for their clientele.
Your new role
As a CRM Executive - Loyalty & Retention, you will be responsible for supporting the development and implementation of effective marketing strategies to enhance customer loyalty and retention. You will work closely with the marketing and sales teams to ensure our CRM system effectively supports our business goals.Key responsibilities include:
- Supporting the management and optimisation of our CRM system to improve customer engagement and retention.
- Developing and executing loyalty programs and retention strategies.
- Analysing customer data to identify trends and opportunities for growth.
- Collaborating with cross-functional teams to enhance the customer experience.
- Monitoring and reporting on the effectiveness of CRM campaigns, reporting to the CRM manager and above.
What you'll need to succeed
To be successful in this role, you will need:
- Proven experience in a CRM B2C role, ecommerce experience preferred.
- Strong understanding of customer loyalty and retention strategies. Proven ability to tangibly improve customer engagement and generate increased revenue.
- Proficiency in CRM software. Shopify, Klaviyo, HubSpot experience is desirable.
- Data analysis skills required, e.g. SQL, Google Analytics & GA4, PowerBI, Tableau
- Excellent communication and interpersonal skills.
- The ability to work independently and as part of a team.
What you'll get in return
In return for your dedication and hard work, you will receive:
- A competitive salary between £30,000 - £35,000/year.
- Comprehensive health insurance.
- A robust pension contribution scheme.
- Cycle to work scheme.
- Access to free and subsidised health services, including mental health.
- Employee discounts on a wide range of products.
- Opportunities for professional development and career advancement.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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