**Customer Service Executive
**Juice Recruitment is delighted to be supporting our client in the search for a Customer Service Executive to join their growing team.
This is a fantastic opportunity for someone with a strong background in customer service who is confident managing key accounts, responding efficiently to queries, and maintaining high levels of service at all times.
**The Role
The successful candidate will be responsible for delivering outstanding service to a range of accounts, ensuring all customer needs are met with professionalism, accuracy, and urgency. This is a varied, fast-paced role that requires excellent organisational skills, attention to detail, and a proactive approach.
**Key Responsibilities
- Managing incoming orders and acknowledging them
- Responding to customer queries and requests, aiming for resolution
- Maintaining accurate and up-to-date documentation for each customer account
- Providing updates on order status and expected lead times
- Proactively communicating with customers regarding any delays or issues
- Handling customer complaints and coordinating investigations and timely responses
- Sending regular reports on open orders, stock levels, and back orders
- Offering alternative solutions or products where applicable
- Ensuring all emails are acknowledged
- Scheduling and leading regular account reviews with customers
- Keeping CRM systems updated with all customer interactions
**The Ideal Candidate
Juice Recruitment is looking for someone who brings:
- Previous customer service experience in an office-based setting
- Excellent communication and interpersonal skills
- Strong time management and the ability to prioritise under pressure
- High attention to detail and a commitment to accuracy
- A proactive, problem-solving attitude
- Flexibility to adapt to change and support team priorities
- Confidence working both independently and collaboratively
This is an exciting opportunity for a motivated individual to join a supportive team and play a key part in delivering exceptional service.