The Role:
- To manage a Nationwide portfolio of properties through the entire sales process.
- This will start with instructing local estate agents managing and driving their performance
- ·Negotiating offers, agreeing sales and thereafter progressing the sale through the agents and conveyancers to final completion.
- Throughout this process there will be the need to liaise with the corporate client to ensure that that we are proceeding in line with their Instructions and updating them on progress at key stages of the transaction.
- Furthermore we will be providing regular reports and updates to the Personal representatives (PR's) of the deceased's estate.
Key Performance Areas:
- Outstanding levels of customer service.
- Maximizing the sale price achieved within the required timeframe
- Accurate record keeping and note taking
- Maintaining performance within our agreed service level agreements
- Active management of cases to provide both the PR's and the client with the smoothest possible end to end service.
- Achieving pre agreed business targets
Key Skills:
- Strong communication skills both written and verbal
- Attention to detail
- IT literate with reasonable typing speed
- Customer care experience
- Property knowledge (ideal but not essential as training with be provided)
Hours:
- Monday to Friday
- 9am to 5:30pm