Mon - Fri - 9am - 5:30pm
To start ASAP- Contract Role
£19 - £24.18 per hour
9am - 5:30pm
Your new company
Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality, scalable expertise and support across a wide range of customers in the UK.They are a company where people matter. They are diverse, flexible and open.
Your new role
Distributed Support - Overview
Hardware - break fix - CC supported servers (very few left in the field)All tasks and support tickets are raised and managed in Service Now.
Servers can be investigated by HP server manager, and we use HP ILO access to check/verify issues as standard - infrequent since more servers have been virtualised to main DC sites. Standard hours but can be applied with flexibility (i.e. start early and finish early for distant sites so you can arrive at 8am etc, daily shift can be 8-4 or 10-6 as the contract requires 8am to 6pm coverage. Site decommission and site exit, managed by our team with project managers for exits, all kit is separated into what is to be retained by networks team, what is then to be securely disposed of or any data holding devices (USB/HDD/etc) need to be wiped/shredded and some equipment will be designated to be RDC recycled, then arranged by us to be collected accordingly with RDC and us supervising at site on the day. Normal decommissions are usually related to equipment/device upgrades, but we may be asked to support removal/disposal if it is project related. New sites - we perform the 1st site audit - adding the devices, details and information into the Asset Point system. We also support DCM by adding the relevant site/TIR room signage and labels and performing power tests etc.ServiceNow and email support of DCM tasks related to TIR rooms, assign rack space, report site and TIR room/cabinet data for project managers, assist and support DCM team with the remote sites we are allocated. 6 months planned regular audits of all TIR rooms in our area. This requires us to visit every 6 months to do a full audit of our sites, every TIR, wiring closet and storage area under our control. This includes an iPad and barcode scanner audit of every device to validate the equipment, cabinets and update/check signage, test-plug power test every PDU and report any changes/discrepancies and bits in every site/room/area. We then have to complete a report for every site, track focus areas, upload the forms and pictures etc to support the DCM team. We are now also tracking any issues we find on behalf of DCM to follow issues from initial reporting thru to fix and finish as focus areas and tasks. Frequently liaise with project managers, other teams, network members, managers and departments to assist Data Centre Management with information, procedures and data regarding the sites we manage/support. There are additional roles spread within the team just one being digital signage management for branches. This includes fault management, remote support and 3rd party contract booking and support.
What you'll get in return
Well-established onsite working environments; Diverse and Inclusive team; High ethos and purpose-driven organisation; Opportunity to contract for a reputable and growing organisation.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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