Key Account Manager - Manchester - Express Distribution
Salary C: £41.5K plus Company Car or Generous Car Allowance plus Bonus
Our client is a Market Leader in the UK and International Express Parcels, Logistics and Freight Industry. They a looking for a suitably qualified Key Account Manager to join the team in the Manchester area.
The Role:
Our Client is looking to recruit a first class Key Account Manager to join their highly skilled and high performing team.
Your key responsibilities will include:
- Developing account plans for each customer to support the Key Account Manager portfolio revenue/contribution targets
- Maintaining/updating information via SalesForce and customer files
- Developing multi-functional and multi-level business relationships with customers organisations
- Identifying and developing any additional revenue opportunities within the portfolio and their associated companies. Maintain an up to date revenue opportunity pipeline
- Visiting and carrying out exit surveys on lost customers and maintain regular monthly contact
- Identifying and managing the resolution of customer problems to underpin long term account retention
- Visiting existing customers to maintain planned levels of revenue/ contribution improvement through timely rate renewals
- Working with internal departments and contacts to ensure operational service is delivered and improvement opportunities identified and supported
Skills and Experience:
As the successful candidate you will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience with Account Management
You will have a natural ability to engage with customers both face to face and over the phone delivering outstanding customer service to ensure our customers expectations are met.
You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly.
A person capable of decisive and effective decision-making, in a time pressured environment
- Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.
- Proficient in Microsoft Office/Google Suite applications
- Full clean driving licence and a flexible approach to regional travel and occasional overnight stays.
Apply Vicky