2nd Line Support Engineer | Surrey | On-site
Oscar Technology has partnered with a leading communications company based in Surrey to recruit a highly skilled 2nd Line Support Engineer to join their dynamic team. The role is full-time with 5 days a week being on-site.
Candidates must be eligible for SC/DV Clearance.
(British Citizen OR 5+ years in the UK as an EU/Commonwealth Citizen).
Job Description
As a 2nd Line Support Engineer, you will play a crucial role in maintaining infrastructure while also providing exceptional technical support to the company and clients. You will work closely with the IT team to resolve complex issues and ensure the smooth operation of company & client systems.
Responsibilities Include:
- Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Troubleshooting hardware and software issues across a busy network of 100+ users, including remote sites and users.
- Managing and administering Windows 10/11 desktop environments, including installation, configuration, and patching.
- Administering Windows Server 2019/2022, ensuring optimal performance and security.
- Maintaining IT security protocols, including antivirus management, hard drive encryption, and user authentication.
- Supporting Microsoft Exchange and email services, including spam filtering and cloud continuity/messaging services.
- Documenting technical processes and user support procedures for internal reference.
Essential Skills:
- HND/Degree or equivalent in Computer Science or a related discipline, OR at least 5 years of relevant experience in a demanding environment.
- Extensive knowledge around desktop and laptop hardware, operating systems and software applications.
- Proficiency with core Microsoft Windows desktop environments and Windows Server administration.
- Understanding of IT Security principles and practices (Understanding of firewalls, VPNs and secure network setups to protect against unauthorized access).
Desirable Skills:
- Knowledge of Windows Group Policies and Active Directory.
- Familiarity with Endpoint Central, McAfee/Trellix Security, WebMarshal, and Veeam.
- Knowledge with virtualization technologies such as VMWare and Hyper-V.
- Experience administering and supporting Mitel phone systems.
The client is looking for an appropriately experienced individual with great problem-solving skills to take on this role with potential for progression within the company. The client is offering a competitive salary based on experience - apply now!
2nd Line Support Engineer | Surrey | On-site
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