Administrator (Financial Services)
Up to £30,000
Altrincham
An opportunity has arisen for an Financial Administrator to join a dynamic customer support team within a Bridging Finance lender based in Manchester. The successful candidate will have the opportunity to handle various aspects of loan administration,
Position for the Administrator:
The purpose of this role is to deliver an exceptional customer service to the Lenders customers and their representatives and to fulfil accurate and timely administration of our specialist loan/mortgage accounts, ensuring such actions are completed accurately and timely in line with the Lenders processes and risk appetite.
Requirements for the Administrator:
- Previous experience in a fast-paced customer service environment (within Financial Services).• A comprehensive understanding and knowledge of MS Office suite (particularly MS Word and MS Excel).• Excellent communication and strong attention to detail.• Previous experience working within Mortgages would be beneficial, however experience within Car Finance, Loans, Insurance or any type of Financial Services background.• Excellent attention to detail.Other information for the Administrator:
- To manage the team inbox, ensuring all inbound enquiries are logged on the team's central workload spreadsheet in accordance with team procedure requirements.• To take inbound telephone calls, helping customers and their representatives to resolve their enquiry or transferring/escalating to the appropriate team or colleague to assist.• To complete refund and invoice payment referrals via our payments system.• To manage general administrative tasks including mortgage statements, customer contact detail updates, and amendments to direct debit.• To maintain accurate customer records across the Lender's databases and systems to ensure accurate and prompt audit trails on all accounts/files.
Keywords: Loan Administration, Customer Support, Banking System, Trade Finance An exciting