Jackson Hogg are delighted to be working with a company based in Stockton on the appointment of a Temporary Credit Controller.
Credit Controller Job Description
- Contact customers whose payment is in default of agreed payment terms to obtain immediate payment of the full value, a committed payment date or valid reason for non-payment
- Monitor all promises of payment to ensure receipt and follow-up promptly with further contact as necessary
- Clearly & promptly record all conversations and other correspondence on the customer account
- Record full details of all disputes and forward for onward investigation and resolution as required.
- Liaise with Sales Team regularly
- Contact customers to resolve instances of payments received without remittance advices, ensuring any verbally communicated allocations are clearly noted and recorded for internal purposes.
- Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation
- Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon
- Unpick historical reports to keep on top of aged debt
- Prompt and accurate record keeping
- The prompt identification and referral of unresolved queries that are holding up payments
Key Skills /Attributes
- Team player - able to work independently and with others to achieve common goals and targets
- Highly organised and able to prioritise workloads within a very busy and fast-moving environment
- Strong customer service skills
- Strong negotiating skills; able to speak confidently to people at all levels
- Persuasive; able to achieve results by influencing the actions of others
- Ability to meet deadlines without compromising accuracy
- Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc)