My client is a renowned Japanese restaurant dedicated to serving authentic and innovative Japanese cuisines in a welcoming and vibrant atmosphere in London Soho!
As the Head Receptionist, you will play a pivotal role in ensuring the consistent delivery of exceptional dining experiences by managing the bookings and guests experiences
You will ensure that every guest enjoys a seamless customer journey, providing proactive assistance while managing the daily bookings and reservations.
Responsibilities:
- Provide a warm and professional greeting to guests, and visitors, going beyond expectations to make them feel valued and welcomed.
- Anticipate and fulfill guests needs in a courteous and efficient manner, maintaining a consistently high level of service.
- Participate in customer events and pop-ups organized by the restaurant, engaging with guests to enhance their experience.
- Maintain the reservation database/diary to reflect all booking details, amendments, cancellations etc.
- Managing the bookings for the restaurant and liaising with HOD ensuring all they are communicated with regarding any last-minute bookings, VIP show rounds etc.
- Monitor and report any safety, maintenance, or cleanliness issues, ensuring they are promptly addressed.
- Maintain the presentation standards set by the restaurant, keeping the reception area clean, tidy, and well-presented.
- Manage inventory levels of essential items in reception and replenish supplies as needed.
- Arrange travel arrangements for guests as required.
- Manage stock levels of office stationery and supplies, ensuring adequate availability.
- Handle incoming emails, telephone calls and inquiries efficiently and courteously.
- Provide concierge services and possess a thorough knowledge of local amenities and attractions.
- Offer administrative support when needed.
Must have :
- Experience as a receptionist/reservations manager ideally within a high-end restaurant or culinary establishment.
- Strong leadership and communication skills, able to convey complex concepts effectively.
- Passion for cultivating a positive and cohesive restaurant culture.
- Ability to adapt training methods to accommodate various learning styles.
- Exceptional organisational skills and attention to detail