Summary
We've got an exciting opportunity for a Service Assistant to join our team.
As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service.
Salary: £11.50 per hour. Please note that the salary advertised is inclusive of an Outer London Weighting allowance.
Contract/duration: Fixed term for 6 months
Hours/working pattern/hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible. Weekend and bank holiday working is required for this role.
Interviews: 20 August 2024
What it's like to work here
Working within a bustling atmosphere as part of our dedicated Welcome Team and reporting to the Welcome Manager, you'll play a core part in providing fantastic customer service, your role is to make sure our visitors have the best day they can.
What you'll be doing
Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor welcome, supporting key property events to our row boat operation - no two days are the same.
This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations.
Who we're looking for
We'd love to hear from you if you are:
- customer focused with positive attitude
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.