- Excellent Company
- Area - Southeast - Company Van provided
- 39 hours a week/ fulltime permanent
Job Title: Service Engineer
Location: Marden
Employment Type**: Permanent**
Salary: £45,630
Main Contacts: Sales and service, Internal and external customers, Parts Department, Technical Warranty, Purchasing, Accounts, warranty
Job Purpose - Service Engineer
To carry out planned servicing, repairs and diagnostics on the full range of our products.
Main Tasks - Service Engineer
- To carry out regular servicing, electrical, pneumatic, hydraulic diagnostics and general repairs.
- To competently use electrical meters, hydraulic flow, pressure gauges and diagnostic tools.
- To be responsible for communicating with the Service Desk on all matters regarding time keeping, holiday requests, sickness and job details. All work will be issued through our Service Desk. No work should be carried out without the service desk or Service Manager authorisation.
- To communicate log on/ log off times and job details to ensure the service order database can be maintained and kept up to date.
- To competently and accurately write up and take supporting photos when required for job reports, carry out risk assessments, complete defect sheets, service schedules and any other forms associated with the service order.
- Maintain a high level of cleanliness and housekeeping of the company van.
- Maintain company tools and equipment and report any faults or upcoming calibrations required to the service desk.
- Company van to be parked securely at home address (preferably on drive) or in the Service Centre with alarm/immobiliser activated.
- To maintain the company van in a road worthy condition ensuring servicing is kept up to date and reporting any defects in a timely manner to the Transport Co-ordinator.
- To carry out van stock audits and be responsible for arranging the correct parts with the Service Desk.
- To maintain good communication and feedback with customers and the Service Office.
- To accurately complete the timesheet daily.
- To accurately and regularly submit and expenses and fuel receipts.
- To feedback or write up any technical problems or product improvement suggestions via the Engineer Change Request process.
- To adhere to customer Health and Safety on site rules.
- Parts replaced under warranty to be accurately labelled and parts returned to factory or arranged to be returned within 6 weeks of part replacement.
- To notify us of any events as listed in the disaster procedures document.
- To maintain a presentable image and promote our products and services.
- To drive any vehicles according to highway laws and to be courteous to other road users.
Skills and Abilities - Service Engineer
- Good product familiarity with willingness to learn
- Ability to remain calm under pressure
- Ability to effectively and appropriately prioritise tasks
- Excellent customer care skills, and able to act as an ambassador for the Company
- Well organised
- Highly developed time management skills
- Ability to prioritise multiple tasks effectively
- Excellent accuracy and record-keeping skills
- Good interpersonal and relationship-building skills
Generic Clauses - Service Engineer
- To ensure that all duties and responsibilities are discharged in accordance with the Company's policies and procedures, code of conduct and relevant regulations and legislation.
- To comply with the Company's Health and safety Policy and to take such steps as are reasonably practicable for their own health and safety and that of their colleagues at work. They must comply with their safety responsibilities and must cooperate with management in all respects of the full implementation of the Company's Health and Safety Policy.
- To work flexibly to meet the needs of the job; organising and delivering all work on time and to agreed quality standards.
- To interact on a professional level with colleagues and seeks to establish and maintain productive relationships to promote collaborative working as appropriate across the Company.
- To undertake training necessary for the efficient conduct of duties and adherence to Company policies and procedures.
Company Values - Service Engineer
To display and promote the Company Values by your own conduct:
- Respect
We will respect, trust and value those that we work with in everything we do
- Communication
We will communicate so that everyone has the information they need to do their job well.
- Teamwork
We will support each other to achieve our common goals
- Recognition
We will recognise and appreciate everyone's contribution to the business
- Quality
We will take pride in every aspect of our business
Not withstanding the job purpose, duties and responsibilities included in this job description, the post holder must be prepared to undertake additional tasks, duties and responsibilities at the discretion of their Line Manager that fall within the objectives of the Company.
This job description reflects the present requirements of the post, and as duties and responsibilities change/develop, the job description will be reviewed and be subject to amendment in consultation with the post holder**.**
TPA are a specialist recruitment agency recruiting on behalf of our client.
If you think you are a close fit for this position, please do apply and we will also register you for any upcoming positions that may be suitable.