Client Relationship Manager (US Market - UK Based)
Location: Ruislip, Middlesex
Salary: £32,000 to £40,000 (depending on experience) + generous bonus plan
Hours: 10am - 6:30pm, Monday to Friday (Flexibility/overtime as required)
About the Company: My client is a niche and growing marketing-led company, specialising in providing consultancy services to some of the world's leading brands.
About the Role: This is a unique opportunity to join a dynamic team focused on expanding into the US market. As the Client Relationship Manager, you will play a key role in maintaining and growing client relationships with major brands in the United States, working alongside the USA Business Development Manager and reporting directly to the Head of USA.
Your main objective will be to ensure the smooth running of client projects and maintain excellent service to secure repeat business. This role offers a blend of project management and sales, where you'll spend 80% of your time overseeing existing projects and 20% on new business development.
Key Responsibilities:
- Manage a portfolio of up to 60 clients, ensuring smooth project delivery and maintaining excellent relationships with brands and agencies.
- Understand and apply US promotional laws and regulations (after comprehensive training).
- Support the development and execution of large-scale proposals and promotional campaigns.
- Upsell and cross-sell services to maximise sales opportunities.
- Attend client meetings and deliver presentations (in the UK and potentially in the US).
- Coordinate with internal teams, including project managers and legal advisors, to deliver projects on time and within budget.
- Participate in outbound business development activities to expand the client base.
- Ensure accurate timesheets, track project hours, and manage time in lieu (TOIL) where needed.
Candidate Profile:
- Proven experience in a client-facing role, ideally within marketing, consultancy, or media sectors.
- Strong communication skills, both written and verbal, with experience in delivering presentations.
- Sales-oriented mindset with a passion for building and maintaining client relationships.
- Ability to manage multiple projects, prioritise tasks, and meet deadlines.
- Enthusiastic, adaptable, and able to handle the demands of working across different time zones.
- Self-motivated and capable of working independently as well as part of a team.
- Knowledge of the US market is a plus, but not essential – full training will be provided.
What's in it for you?
- Competitive salary with a generous bonus scheme (up to 10% of salary).
- Flexitime to accommodate US clients and travel opportunities to the United States.
- 23 days annual leave (increasing to 27 with service), plus bank holidays and an extra day off for your birthday.
- Private healthcare and access to a wellness app.
- Regular social events and team-building activities.
- Professional development opportunities, including an annual training grant.
Why Apply?
This role offers an exciting opportunity to work with some of the biggest brands in the world, helping them deliver large-scale promotional campaigns. You'll have the chance to build a career in a fast-growing, dynamic company with opportunities for development and travel. If you have a passion for client relationships and marketing, and you're looking to expand into the US market, this could be the perfect role for you!
What You Need to Do Now: If this sounds like the opportunity you've been waiting for, apply today! If it's not quite right for you but you know someone who would be perfect, remember our Refer-a-Friend Scheme with a £100 voucher when your referral secures a permanent role and passes their probation period.
If you're interested in this role, please submit an up-to-date CV. Due to the high volume of applications, if you do not hear from us within 48 hours, please assume your application has been unsuccessful on this occasion.
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Keywords: Client Relationship Manager, Account Manager, US Market, Marketing Consultancy, Project Management, Promotions, Sales, Client Manager, Full-time, Ruislip, Middlesex.