Opus People Solutions are seeking an Quality Assurance Support Administratorto join a sustainable and innovative business in Ipswich.
We are seeking candidates with strong administrative or business support experience that can build exemplary relationships internally, but also externally with contractors.
The office is state of the art with excellent facilities. A big part of their culture is work life balance and they enable you to achieve this with a comprehensive benefits package.
This is a chance to work in an atmosphere that is genuinely supportive and can help you develop your career.
Key Responsibilities include:
- Receiving, recording and issuing daily quality assurance site audit reports of projects where systems are being installed. This is to maintain evidence of adherence to standards and procedures and to enable visibility of progression to our customers.
- Assisting the QA team's diary management to ensure the effective and efficient delivery of the team's work in line with project programmes.
- Tracking and progressing installer accreditation applications through to approval, ensuring all required criteria are fulfilled to enable the contractor to become a member of the approved installer network.
- Organising upskilling workshops for installer operatives to ensure they deliver high quality installations in compliance with specifications and industry standards.
- Maintaining the QA dashboard on our central CRM system, updating accurate QA records and pulling off relevant reports to assist analysis of QA workflows and KPIs.
- Dealing with telephone and email enquiries in a friendly and professional manner ensuring the customer receives a high-quality service to optimise our brand and reputation.
- Providing cover when team colleagues are absent to ensure continuous effective operation of quality assurance processes.
- Collaborating closely, communicating effectively and sharing best practice with all colleagues with the aim of achieving Company objectives.
The good bit**, the benefits:**
- Private health care
- Life assurance
- Training and development opportunities
- 25 days holiday + bank holidays
- Hybrid working after probation
For further information, including a job description, apply today!
(If your CV isn't up to date, don't worry too much, send what you have and we'll work from there.)
- Please note, each application will get a response.