3rd Line Support Engineer – Up to £40,000 – Maidstone, Kent
Our client is seeking for a 3rd Line Engineer who will work closely with the support team including other engineers and working closely with the IT Director. You would be acting as a technical lead in a major incident or priority 1 situation, and you may also assist the Project Manager with implementations and research/training in new technologies.
They are looking for a confident experienced individual with a passion for IT Helpdesk Support and learning new technologies who can work in a team and independently. A proven history of providing IT support and acting as an escalation point for the 1st and 2nd line support team is ideal.
Requirements:
- Provide Remote and On-site support for their customers
- Minimum 3 years' experience in an IT Support environment at a 3rd or advanced 2nd line level at least
- Windows server administration from 2008/2012 up to latest Server 2022
- Microsoft SQL Server
- Active Directory / DNS / GPO / Powershell
- Microsoft 365 Tenant Deployment / Configuration (Exchange / SharePoint / Azure AD)
- Virtualisation such as Microsoft Hyper-V, VMWare ESXi, SAN Technology, Azure, AWS
- Experience with networking including switch & VLAN configuration
- Anti-Virus/Endpoint Protection Technologies
- Hosted IP Telephony
- Configuration of Access Control (Firewalls/VPN)
- Ability to prioritise workload.
- An ability to explain technical problems in a simple way to end users
Package:
- Up to £40,000 basic salary
- Hybrid working
- + many other excellent benefits
3rd Line Support Engineer – Up to £40,000 – Maidstone, Kent