I have an exciting and interesting Facilities Helpdesk Co-ordinator role based in Central London within a prestigious organisation, working in a supportive and professional yet fun team.
This is a temporary position, initially for 2 months plus, with the working hours set in 2 shifts: 7:00AM to 16:00 or 10:00 to 19:00. The successful candidate will be working in modern, plush offices which are less than 2 minutes' walk to public transport.
The ideal candidate will be available for an immediate interview and start and have a background within Facilities and Helpdesk Co-ordination / Administration within Property Management, Real Estate or Tenant Services. This is a full time, office-based role that may be extended beyond the initial 2-month requirement.
Duties within the role will require the successful candidate to:
- Manage and maintain the helpdesk services standards and operations by responding to helpdesk requests from various sites, both high-end residential and commercial property portfolios.
- Acknowledge and action all helpdesk job requests received by email / telephone call (general repairs, engineer call outs etc) into relevant FM calendars/schedules to ensure timely delivery of requests.
- Direct any requests to the Group Despatch team via the designated directories/ distribution List.
- Work closely within other facility service lines when required.
- Raise tickets in the in-house ticketing system for reporting issues.
- Carry out any reasonable management requests and providing administrative support.
- Ensure health and safety compliance with policies, systems, and procedures are in place as well as ensuring information security compliance is being maintained.
The successful candidate will ideally possess:
- Previous experience in a Corporate Service Facilities Helpdesk role as a background minimum.
- Knowledge of the MS Office suite.
- Excellent communication skills with a keen eye for attention to detail.
- Enthusiasm with a 'cando' attitude.
- The ability to remain calm under pressure.
- Customer-focus skills, with the ability to understand the needs of the client and peers.
- Self-motivational skills and able to think 'outside of the box' in order to deliver a 'best in class' service.
- A positive approach to learning in role and identifying own training needs and desires.
- The ability to work on own their initiative within a team environment.
- The ability to deal with complaints whilst maintaining a professional outlook and positive attitude
- Exceptional organisational skills.
- The ability to work flexibly in accordance with business needs and within the wider team.
- Commitment to getting the job done without compromising service levels and professionalism.
My client is offering an immediate interview and start.