Changing Lives Together (CLT) is an innovative social enterprise and charity, we are on a mission to be excellent at everything we do, for our teams, our partners and our customers. If you want to be part of our 'Social Innovation' then you need great leadership skills, vision and the ability to connect with our employees and volunteers, you also need amazing drive to deliver social good and do it brilliantly.
Our values matter to us and drive all that we do
Caring
We treat everyone with fairness, respect and dignity. We are passionate about what we do and we empower our people to deliver. We enjoy an open, honest and welcoming culture.
Leadership
We look for brave, bold and innovative approaches. We strive to reduce landfill and promote reuse. We collaborate with and support partners, stakeholders and other like-minded organisations
Trustworthy
We act with integrity and deliver what we promise. We are transparent, genuine and true. We are loyal to each other, our partners and our mission
In this role you will be reporting directly to the Head of Operations, the Warehouse Team Leader will add value throughout the organisation, ensuring that warehouse operations are efficient and effective. The Warehouse Team Leader is responsible for maintaining the smooth operation of a fast-moving environment and for the day-to-day management of people within the warehouse function, to ensure company's targets and objectives are met to meet customer and stakeholder requirements, ensuring that staff comply with health, safety and standard operating procedures
You will ensure that our collection and delivery services fulfil and surpass our contractual obligations. Our services are the 'face of Changing Lives Together', providing a vital service to the community. You will be responsible for working to tight deadlines to ensure collections and deliveries are completed on time.
This role is crucial in determining how well Changing Lives Together manages its resources and satisfies its customers and is therefore critical to the organisation's success.
Main Responsibilities and duties:
- Leading, monitoring and supervising a group of warehouse and van operatives to achieve goals.
- Prioritising workforce to ensure that daily targets are achieved for all warehousing and van activities through effective task and duty allocation.
- Monitoring and driving KPIs and taking action to ensure they are all met on a daily and weekly basis.
- Monitoring the quality of work that our operatives carry out and manage performance.
- Monitoring staff workflow and troubleshoot where required to solve day-to-day issues.
- Effective verbal and written communication with other members of the team and across the organisation.
- Ensure vehicles and work equipment are maintained to a good standard and in accordance to maintenance schedule.
- Maintaining and overseeing inventory and supplies by receiving, storing and delivering items.
- Ensure products are handled correctly and in-line with manual handling guidelines.
- Being responsible for the site's cleanliness and maintenance.
- Work effectively with external contractors and suppliers to ensure efficient operational practices.
- Accurately complete administrative tasks and performance reports.
- Constantly work to improve processes and make suggestions for productivity improvements.
- Key holder for the warehouse and site. Taking responsibility for securing and opening site as required.
- Responsible for the Health & Safety of yourself and others, both on and off the premises, ensuring that Health & Safety guidelines are followed at all times.