A Leading Manchester law firm is currently looking to recruit a Customer Service Advisor to work within the firm's client services team. This is a telephone-based role and you will be required to have excellent communication skills.
You will be working within a busy team where you will be liaising with new clients, taking initial information and communicating with internal departments, ensuring accurate information is taken with regards to new client enquiries.
**This role is full time office based, 35 hours a week on a rota basis covering the hours from 8am to 7pm**
Duties
- Demonstrate extensive knowledge of the departments within the firm and the type(s) of work that they primarily deal with
- Communicate with clients regarding their legal queries and guide them to the appropriate department
- Consistently obtain and process all essential client information accurately on the Proclaim system
- Maintain positive relationships with clients to build trust and ensure repeat custom and client recommendations
- Liaise with clients via phone calls, email and text messaging to capture business
The firm has a fantastic reputation within the legal industry and offers an excellent benefits package:
- Fantastic reputation within the legal industry
- Award-winning
- Excellent staff retention
- Annual promotions process open to all staff
- 25 days holiday plus office closure over Christmas and New Year
- Companywide sports teams and social event
- Cycle to work scheme
- Gym membership
- Season ticket loan
- Free travel insurance
- Modern and central Manchester City Centre offices
To apply, please contact Gemma Clarke at G2 Legal or click on the link.
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