Guest House Duty Supervisor
Position Overview: We are seeking a dedicated and hands-on Guest House Duty Supervisor to manage the daily operations of our guest house. In this role, you will actively participate in housekeeping, breakfast service, and recruitment, ensuring a seamless and enjoyable experience for our guests.
Key Responsibilities:
- Active Participation: Engage in daily tasks, including housekeeping and breakfast service, leading by example.
- Guest Interaction: Communicate with guests to welcome them, address complaints, solve problems, and provide information.
- Recruitment: Manage the recruitment process for various positions, ensuring a strong and capable team.
- Operational Oversight: Supervise work at all levels (reception, kitchen staff, maids, office employees, etc.), setting clear objectives and ensuring efficient operations.
- Booking Management: Handle the booking system and ensure rapid responses to customer requests.
- Activity Planning: Plan and allocate responsibilities to achieve optimal operational efficiency.
- Financial Management: Manage budgets and expenses, analyze financial information, and monitor sales and profits.
- Maintenance and Logistics: Handle maintenance issues, staff shortages, equipment needs, and renovations.
- External Collaboration: Collaborate with suppliers, travel agencies, and event planners.
- Compliance and Safety: Regularly inspect facilities and enforce strict compliance with health and safety standards.
- Reporting: Provide daily reports to the remote upper management team.
Requirements and Skills:
- Proven experience in a hands-on supervisory role, preferably in a hotel or guest house setting.
- Fluency in English; additional language skills, especially Mandarin or Cantonese, are a plus.
- Comprehensive understanding of hotel management best practices and relevant laws and guidelines.
- Proficiency in MS Office; familiarity with hotel management software is advantageous.
- Demonstrable decision-making and problem-solving abilities.
- Ability to multitask, work well under pressure, and maintain reliability.
- Outstanding leadership skills and meticulous attention to detail.
- A degree in Business Administration, Hotel/Hospitality Management, or a related field is an advantage.
What We Offer:
- Significant responsibility and ownership in your role.
- Challenging environment with a steep learning curve.
- Exposure to various business aspects.
- On-site staff accommodation (if relocation is necessary).
- Discretionary bonus scheme.
- Competitive salary package.
- Discounted room rates for immediate family members.
- 23 days of holidays with a holiday buy/sell scheme.