Key Duties and Responsibilities for the role
To be responsible for maximising revenue from sales of tickets, season tickets, hospitality and memberships whilst providing exceptional levels of customer service
- To assist with day to day sales and queries from customers in person and over the phone, including event days
- To process ticketing and hospitality related sales and enquiries via all sales channels within agreed timelines
- To ensure all products purchased for dispatch by post are dispatched within agreed timelines
- To assist with the set-up of all sales platforms
- To deliver an excellent customer experience, exercising flexibility to provide a personalised service exceeding our customers' expectations
- To maximise all sales opportunities by engaging and understanding the customer's requirements.
- To carry out any other tasks as directed by your line manager
- To ensure your working space is kept clean and tidy at all times, adhering to the club's clear desk policy
- To process ticketing and hospitality related sales and enquiries via all sales channels within agreed timelines
- There is an expectation that you will undertake adhoc work on an exceptional basis or provide relevant cover for other team tasks.
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