This Administrator position in the financial services industry focuses on supporting the customer service department with a variety of administrative tasks. The successful candidate will ensure smooth workflows and contribute to maintaining an excellent standard of customer satisfaction.
Client Details
This role is with a reputable organisation in the financial services industry. The company operates as a small sized business that values precision and efficiency to meet the needs of its diverse client base in West Malling.
Description
- Handle customer service-related administrative duties with attention to detail.
- Maintain and update customer records and internal databases accurately.
- Prepare and process documentation required for client transactions and inquiries.
- Support the customer service team by coordinating schedules and managing correspondence.
- Ensure compliance with company policies and industry regulations.
- Assist with compiling reports and analysis for management review.
- Respond promptly to internal and external queries in a professional manner.
- Provide general office support to the wider team as required.
Profile
A successful Administrator should have:
- Previous experience in a administrator or support role, ideally within the financial services industry.
- A good understanding of customer service principles and practices.
- Proficiency in Microsoft Office Suite and other relevant software tools.
- Strong organisational skills with the ability to prioritise tasks effectively.
- Excellent verbal and written communication skills.
- A proactive approach to problem-solving and attention to detail.
Job Offer
- A hybrid working arrangement to support work-life balance.
- Annual Bonus
- A permanent position within a supportive and professional environment in W. Malling
- Opportunities for personal and professional growth within the financial services industry.
If you are an organised and detail-oriented individual looking to advance your career, apply now to join a leading organisation in West Malling.