Our client is a global leader in contractor and supplier management, continuously expanding its reach across the United States, Europe, Canada, Australia, the Middle East, and other international regions. Their online contractor management database connects corporations with safe, reliable contractors and suppliers from capital-intensive industries.
Position Overview:
The Arabic Customer Services Representative, based in London, will support contractor/supplier clients, conduct training, and handle inquiries. Bilingual proficiency in Arabic and English is required, and a language test will be conducted.
Responsibilities:
- Proactively service and support contractor/supplier clients
- Conduct training via phone, web, and face-to-face meetings
- Handle client account management functions, including invoicing and collections
- Field incoming calls and troubleshoot problems
- Assist with CRM and system testing
- Contribute to continuous improvement processes
Qualifications:
- Bachelor's degree or equivalent work experience
- Proficient in Word, Excel, PowerPoint, Internet, and email applications
- Excellent verbal and written communication skills in Arabic and English
- Strong organisational skills and attention to detail
- Ability to work well in a fast-paced environment
What Our Client Offers:
- Hybrid working model
- Competitive salary and benefits package
- Opportunities for professional development in a dynamic, global environment
About Us
Buchanan Graduates
Buchanan Graduates, through rapid organic growth, is now a market leading recruitment firm and a top supplier to a number of clients including FTSE listed firms.
Our team of consultants come from a variety of backgrounds, but all subscribe to the company ethos of understanding, advising and delivering for our clients & candidates. Buchanan Graduates focus on placing graduates into recruitment and sales positions across the UK and USA. Our passion for achieving results for candidates and clients is unrivalled. www.wearebuchanan.com
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