The successful Head of Global Service and Support is responsible for ensuring customer satisfaction and maintaining high-quality technical support services across international markets. This includes leading a dedicated team of support professionals, developing strategic initiatives, and fostering collaborative relationships with customers and external vendors.
The role will involve:
- Develop comprehensive technical support strategies to address the diverse needs of companies global customers.
- Implement initiatives to enhance the efficiency and effectiveness of technical support operations.
- Cultivate strong relationships with external vendors and customers to understand their unique requirements and expectations.
- Collaborate with cross-functional teams to address customer needs and drive continuous improvement.
- Act as a mediator in resolving escalated customer issues, working closely with product owners and engineering teams to ensure timely resolutions.
- Implement proactive measures to prevent recurring issues and enhance customer satisfaction.
To be successful in this role of Head of Global Service and Support we would love to speak to anyone who has experience of:
- Experience in establishing a new group and/or department.
- Bachelor's degree in engineering, computer science, or related field; advanced degree preferred.
- Proven experience in a leadership role within the test and measurement industry, with a focus on global service and support.
- Strong understanding of technical support methodologies, tools, and best practices.
ACS are recruiting for a Head of Global Service and Support. If you feel that you have the skills and experience required in this advertisement to be a Head of Global Service and Support, please submit your CV including an outline of your experience as a Head of Global Service and Support It is always a good idea to include a covering letter outlining your experience as a Head of Global Service and Support with your application as this will enhance your chances of selection and improve your prospects of landing the Head of Global Service and Support role you desire.