Pertemps are looking for customer service advisors for short term cover for our client in Hatfield. We are looking for someone to cover for 2-3 weeks.
Immediate Start!
Monday to Friday
8am - 5pm (can be flexible with shift times)
£12 per hour
Responsibilities
- Chasing for ETAs
- Act as the first point of contact for customers by dealing with a wide range of customer requests.
- Provide high quality, responsive, efficient customer service and deal with customers enquiries to a high standard.
- Develop and maintain good professional relationships with both internal and external customers.
- Assign new shipments to carriers and monitor to ensure they are completed within agreed timelines.
- Ensure POD's (Proof of Delivery) for each shipment are quality checked and signed off to meet customer requirements.
- Manage and process a high volume of incoming emails and calls using the required software.
- Provides support with key administrative tasks.