Your role will be a hybrid position consisting of face-to-face service, supporting customers with their visa and citizenship applications.
You will also be expected to answer incoming calls from customers who want book appointment and additional services with some outbound calling, respond to customer queries, troubleshoot customer service problems, and provide general information supporting customers with their visa and citizenship applications.
Client Details
You will be working with a 3rd party government operation in the heart of Belfast, offering different services to assist customers with there applications. The company is UK wide with offices in all major cities.
Description
- Capture and digitise information as part of a process.
- Act as a first point of contact for customers.
- Manage customer expectations, interact and display professionalism at all times.
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved.
- Manage challenging situations displaying professionalism at all times Work as part of a team and also work independently managing your time appropriately, working efficiently at all times.
- Answer incoming and making outbound calls.
- Management and resolve customer queries.
- Booking appointments & additional services for customers
- Support line management on any additional admin when required.
- Document all call information according to standard operating procedures.
Profile
As the right candidate, you will have:
- Excellent communication and interpersonal skills
- The ability to develop and maintain good working relationships with colleagues.
- Basic IT skills, as appropriate systems training will be provided.
- Effective problem-solving skills and be a team player who constantly displays commitment and flexibility.
- Excellent organisational skills with great attention to detail
- The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence.
- The ability to understand and apply corporate policies and procedures consistently.
Job Offer
- Salary of £12 ph
- Hybrid Working
- Training & Development