UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment
London AV Support Technician salary up to £42,000
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced AV Support Technician to be a key part of our London team, working onsite at a leading Building Society.
Key Responsibilities
- Report into client stakeholder on a day-to-day basis.
- Based at Threadneedle street on a permanent basis - occasional travel to Bournemouth to oversee technical issues / maintenance activities.
- Oversee and manage AV / UC systems on a day-to-day basis.
- Provide real time in room support for AV / UC related issues.
- Ensure incidents / tickets are logged via site protocol and resolved within SLA.
- Fault handling and ownership of all AV related tickets through to resolution.
- Locate faults or problems and provide solutions on a first /second line basis.
- Ability to provide systems work around in the event of failures.
- Work with off site help desk and 3rd parties as required to resolve incidents and management of RMAs.
- Manage equipment repairs and implement critical spares as required.
- Support / manage software / firmware updates once instructed via change control.
- Be fully competent in digital AV environments.
- IT literate, understand network architecture and structured cable infrastructures.
- Manage proAV onsite support deliverables.
- Proactively train and support end users as required.
- Provide technical assistance and remain on standby for high profile events.
- Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).
- Generate daily reports and contact clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.
- Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate.
- Regular room / systems checks (daily / monthly).
- Oversee preventative maintenance activities with proAV off site teams.
- Assist with Ad Hoc moves and changes.
- Maintain accurate asset schedule for location.
- Maintain critical spares holding for location / UK.
- Attend weekly service / ticket review meetings as required.
- Full time support Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required.
- Attend monthly service review meetings as required and prepare reports / stats.
- 3% pension contribution (after 3 months probation period)
- 23 days holiday in first year (holiday years rising after length
of service January to December) to 25 during 3rd year
- Death in service benefits (3 x annual salary)
- Private medical insurance (after 3 months probation period)
- Join a company who will value you