We are currently recruiting for a Front Counter Assistant in Blackburn.
Pay rate: £12 per hour.
Hours: The candidate will be working between 3 sites and there will be weekend working involved (shift rota based). The three sites are: Accrington Police Station, Blackburn HQ (Greenbank) and Blackburn Town Centre.
Contract duration: Temporary ongoing.
Purpose:
To provide a professional, multifunctional face to face customer service to both the public and colleagues.
To safeguard the public and victims, record incidents and crimes using the National Decision Model (NDM) and provide appropriate advice.
Duties:
- To provide a first point of contact for victims of crime attending the Police Station, with a commitment to safeguarding and protecting the public.
- Take reports of emergency and non-emergency incidents reported at the Front Counter.
- To record and grade (using 3x5x2 process) intelligence on the Connect System.
- Examine, record, and validate details of driving documents, conducting all relevant enquiries including PNC checks and contacting external agencies to enable Front Counter Assistants to release vehicles back to the owner.
- To safely handle, store and manage firearms, knives, ammunition, weapons and drugs that are handed in.
- To handle Evidence Related Property, both by booking exhibits onto the system and to return items to owners.
- Gather and collate information from people subject to the Sex Offenders Register and Terrorism Notifications ensuring details are recorded correctly. To update computer systems linked with this information and to ensure that relevant departments and PNC are updated accordingly.
- Record details of people subject to Court bail and Police bail, liaising with Courts and other Forces where appropriate.
- Record details of Football Banning Orders and secure the passports on surrender.
- To produce accurate written statements that may be used in Court.
- Record details of lost or stolen documents from Foreign Nationals and liaise directly with the Home Office as required.
- Obtain accurate information to process applications for Pedlar's Certificates, liaising with regular supervision, Local Authorities and obtaining payment.
- Direct enquiries regarding lost or found property as appropriate.
- Comply with security arrangements for the Police Station.
- Diarise and take messages for colleagues, diarise surgery appointments and manage Voluntary Attendance tasks.
- Ensure equipment is used and maintained effectively and highlight any faults as appropriate.
- Deploy resources to incidents as appropriate using radio dispatch and oversee the response to incidents ensuring compliance with Public Assistance and Service Standard.
Knowledge/Experience:
- Providing customer advice in a busy environment on a wide variety of issues.
- Demonstrating excellent listening, questioning and interpersonal skills, along with good oral communication.
- The ability to prioritise workload and manage deadlines, working on own initiative, with minimal supervision in sometimes high-pressured situations.
- Dealing with people in difficult, sometimes confrontational circumstances.
- Recording, interrogating, inputting, and maintaining computerised and manual filing/recording systems.
- Investigating problems and taking appropriate timely action to resolve them.
- Producing accurate written information and demonstrate a high level of attention to detail.
- Maintaining strict confidentiality, using tact and diplomacy where applicable.
Apply online or contact Terri O'Keefe at Peel Recruit.