Summary
As our Retail Manager at Attingham Park, you'll play an important part in helping people enjoy their day. You'll be generating crucial funds for the National Trust to invest in protecting and caring for places, so people and nature can thrive. In return, we'll give you the chance to be creative and give you the support and tools you need to build your career.
Hours: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1950 hours per year, and on average, you'll work 5 days per week but again, this will be flexible depending on operational demand. You'll be required to work weekends and bank holidays on a rota system.
What it's like to work here Reporting to the Area Manager, you'll be leading a small team of 5 and around 15 retail volunteers. You'll be a key part of the property leadership team and will work closely with the General Manager and the wider team, actively involved in making decisions that affect the whole place.
Attingham Park welcomes over half a million visitors a year with a packed events programme including Easter Trails, Summer of Play, Outdoor Cinema and Christmas. The retail outlet is a busy one and is one of the Top 30 shops within the National Trust in terms of turnover. You'll be joining the team at a very exciting time, with a new secondary plant sales area due to open in February 2025 and wider projects in the pipeline for the property. The shop opens from 10am – 5pm with the occasional extended opening up to 7pm as part of special events.
To find out more about what it's like to work within "Retail" at the National Trust, click here to watch our video.
What you'll be doing
Your focus every day will be on your customers: going out of your way to make sure they're having their best possible day. You'll lead your team from the front, encouraging them to speak to people and listen to what they want. And also to inspire them, so that everyone who buys something knows just what a difference their contribution, however small, will make to the work of the Trust in protecting nature, beauty and history. You'll set stretching targets for the team, and work together to achieve these through the highest standards of customer service and presentation of retail products.
Please also read the full role profile, attached to the end of this advert.
Who we're looking for We'd love to hear from you, if you're:
- an experienced retail manager, familiar with standard processes (including selling, merchandising, space management, stock control, risk)
- skilled in coaching, developing and leading teams
- experienced in managing rotas and recruiting staff
- adept at getting maximum sales out of a retail outlet
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.