Hire Desk Coordinator Required
About Us:
The Thriplow Group is a leading company in the field of highway maintenance plant hire, dedicated to providing quality services to all our clients. With a strong commitment to excellence, we have seized the opportunity to expand and become a UK leader in specialist plant hire.
Aim of Role:
The hire desk coordinator is responsible for managing the hire process of all road sweepers and sprayers (where required) to our customers. This will include, handling enquires, processing orders, scheduling hire times/dates and providing excellent customer service levels throughout the hire period. The role requires strong organisational skill, attention to detail, flexibility and excellent communication skills.
Job Summary:
- Handle incoming enquiries from customers regarding vehicle availability, pricing and specification.
- Process orders accurately and efficiently, ensuring all necessary documentation is completed.
- Maintain growth and retention strategies agreed through the wider business.
- Coordinate the allocation of road sweepers and sprayers based on customer demands and operational requirements.
- Collaborate with the National Hire Manager to optimise fleet utilisation and efficiency, identifying opportunities for cost savings and operational improvements.
- Work closely with the National Hire Manager to ensure the P&L outturn reflects the forecast.
- Ensure regular communication to the drivers and customers across the business.
- Support the business with the promotion and upselling of products and services across the business.
- Ensure contractual and SLA obligations are adhered to.
- Maintain accurate records of vehicle availability, bookings and customer details in the operating system.
- Work with the maintenance team to ensure that all vehicles are serviced and maintained according to schedule, minimising downtime and maximising customer satisfaction.
- Participate in regular team meetings and contribute ideas for improving efficiency and effectiveness.
- Proactive customer management within the division is important, ensuring a customer is contacted when we know there will be an issue with service levels.
Safety & Compliance:
- Monitor H&S standards and enforce action (where appropriate)
- Comply with Thriplow Group H&S standards, legal requirements, and best practice within the business.
If you feel you have the skills and experience, please click on Apply Now and a member of our team will be in touch.