Housing Management Officer
- Job Type: Temp to Perm
- Location: Brixton, London
- Salary: 40,915k pa hourly rate: £29.12ph Umbrella
We are seeking a Local Housing Manager to join our team, working with a large housing provider to manage and coordinate excellent housing and estate services within a defined geographical patch in Brixton. This role is customer-facing and requires someone who can effectively manage relationships and increase the client's reputation with local authority partners and other external agencies.
Day-to-day of the role:
- Develop and maintain local multi-agency links to deliver efficient, coordinated services to customers.
- Manage complaints effectively, using strong customer service and communication skills.
- Be the lead for tenant and resident associations, coordinating the input and performance of internal and external performance areas.
- Manage complex tenancy and lease-related issues, including succession, mutual exchange, and assignment of tenancies.
- Take the lead on managing ASB cases in your assigned area, drawing in the support of the specialist Tenancy Enforcement team where needed.
- Conduct viewings of empty properties, complete new tenancy sign-ups, and carry out pre-tenancy termination and mutual exchange visits.
Required Skills & Qualifications:
- Well-developed communication skills, both written and verbal.
- Experience managing Leasehold & shared ownership tenures.
- Knowledge of housing and anti-social behaviour-related legislation, including service charges.
- Ability to build and sustain working relationships with colleagues and key stakeholders.
- Proven record of delivering excellent customer-focused services.
- Strong planning, organising, and prioritisation skills.
- Good IT skills and ability to interpret financial and other systems data.
- Basic DBS check required and a valid driving licence.
Benefits:
- Competitive salary with potential for permanent employment.
- Opportunities for professional development and training.
- Supportive team environment.
To apply for the Local Housing Manager position, please submit your CV detailing your relevant experience. Contact Mel Applin @ Reed for further details