Rewards and Benefits on Offer;
- Immediate start
- Cmpany pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Paid volunteer time
MTrec's New Opportunity;
MTrec Technical are proudly representing our prestigious engineering supplier, based in County Durham, with their plans for growth and expansion, by recruiting a permanent Quality Engineer to join their team. You will be joining an expanding, dynamic company, with an excellent team-based culture and huge opportunities to progress your career. Our client is a major player in their specialist industry and will be soon entering a period of sustained growth and expansion as they widen their customer portfolio. You will be joining a very secure and expanding business, where you will enjoy a varied working environment, a great team culture and a fantastic new career move.
If you have experience within Quality, please apply now for an immediate response.
The Job You'll Do;
- The role will be a 70 / 30 split between quality and tech support / warranty respectively, which may fluctuate at times depending on business requirements.
- ISO 9001 compliance and support.
- Internal process auditing.
- Report writing and presentations from findings.
- Liaise with shopfloor and office regarding any issues relating to specifications and components.
- Update and distribute KPI graphs and metrics: COP, COPQ, Failure Modes, Inspection Results.
- Create and issue Quality Reports and Alerts for major, moderate and repeat minor issues.
- Updating and creating SOP's and work Instructions for internal procedures.
- Assist with quality improvement plans generated from metric reviews.
- Supplier concern notification.
- Work with the Customer Support Coordinator & Quality Manager to resolve customer issues in a timely manner & in the best interests of all parties.
- For more complex issues not handled by the Customer Support Coordinator, investigate the project history and operate as the customers main point of contact & manage the issues through to resolution.
- Prepare & issue site modification quotations.
- Create & issue orders or requisitions for Factory parts or new components from suppliers, respectively.
- Report to management on customer support issues, identifying both financial risk and areas for future improvement based on lessons learned.
About You;
- ISO 9001:2015 and document control understanding and experience.
- Familiarity with root cause analysis or problem-solving tools e.g. FMEA, 8D and DMAIC.
- Have experience within the HVAC sector and / or project management (Desirable).
- Have knowledge and experience of Microsoft IT systems.
- Ability to use own initiative and work unsupervised and towards a schedule.
- Logical and methodical approach to problem solving.
- Have good written & communication skills Confidently liaising with customers, Team Leaders and departmental Managers.
- Supplier NCR experience.
- Be a "Team Player" with a Positive Attitude and a 'can do' mindset when faced with a challenge.