DI Field Service Engineer
Field Based, covering London North of the Thames, Buckinghamshire, Hertfordshire, Bedfordshire, Essex, South Northamptonshire, and Souh Cambridgeshire.
Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. Their long-term partnerships span critical clinical areas such as radiology, radiotherapy, cardiology, endoscopy and biomedical services.
To be considered for this DI Field Service Engineer role you would need to be an MRI/NMR trained engineer, have an HNC/D in electronics, experienced in the repair, calibration of DI equipment, at least 3 years' experience in a healthcare environment, has worked in clinical areas involving patient communication, attended a range of OEM or other appropriate device specific training and is in procession of relevant certificates, along with familiarity with appropriate national and local regulatory standards.
Please Note - You must have a minimum of 3-5 years UK based work experience as a DI Field Service Engineer to be submitted for this role.
Responsibilities
- Provide comprehensive maintenance and service for DI equipment on several multi-vendor systems
- Provide telephone assistance and field visits when and where required throughout the assigned region and when required throughout the UK
- Complete and maintain all administration and documentation in allotted time, to ensure smooth data processing
- Provide professional and regular information to the customer on related service calls
- Build good working relationships with customers and users of the equipment
- Collaborate with customer service and management teams to maintain company's high service quality standards
- In addition, there will be occasional assistance needed, giving engineering support on other modalities
Resources/Decision-making Authority
- Compliance with health and safety regulations, fire and environmental protection
- Compliance with work discipline, laws, regulations and internal instructions, professional secrecy
- No budget/sign off responsibilities
Key Accountabilities
- Troubleshoot, analyse and repair system failures to maintain Elapsed Time to Repair (ETTR) and Systems Uptime standards by completing repairs immediately and efficiently
- Perform preventative maintenance and repairs on diagnostic imaging systems in accordance with defined company schedule
- Support customers, Develop good customer contacts and communication
- Prioritize multiple demands as required
- Ensure contractual Key Performance Indicators (KPIs) are met
- General duties to ensure operational delivery and patient safety
- Maintain accurate records
- Maintain essential stock
- Attend training courses as required attaining the required grades
Performance Indicators
- Ability to work in a hospital environment and team members
- Resolution of fault and technical problems
- Timeliness and accuracy of planned maintenance
- Timeliness and accuracy of reporting data into D365
- Achievement of agreed personal and team objectives
- External & Internal feedback
Essential Qualifications
- HNC/D Electronics or equivalent
- Degree (Hons) in Electronics or equivalent - Desirable
- Formal training technical training with a relevant manufacturer
Essential Skills
- Customer and quality focus
- Good oral and written communication
- An understanding of Risk Management generally, and the impact on medical device support - Desirable
- Fundamental management skills, concise communication, and the ability to liaise effectively with scientific and medical colleagues
- Broad range of engineering skills
- Mechanical workshop skills - Desirable
- Able to problem solve under pressure, whilst minimising risk to patients, the Trust or company
- A keen interest in efficiency and innovative techniques to develop more effective working practices - Desirable
- Working alone and as part of a dynamic team
- Willing to work across modalities/OEMs
- Computer skills, Microsoft Office, networking
Essential Experience
- Experienced in the repair, calibration of DI equipment
- At least 3 years' experience in healthcare environment
- Familiarity with appropriate national and local regulatory standards
- Has worked in clinical areas and involving patient communication
- Has attended a range of OEM or other appropriate device specific training works and is in procession of relevant certificates
Benefits
- Private Healthcare
- Employees Assistance Programme
- Salary Sacrifice Pension
- Electric Car Scheme
- Cycle to work scheme
- 25 days annual leave + bank holidays
If you have all the above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel or forward CV.
A DBS Enhanced Disclosure is required for all applicants